From the Field: Emergency Response in the United States Gets Easier for the Deaf and Hearing-impaired

Ever sinsmart911_blogce the first United States 9-1-1 call was made in 1968, 9-1-1 functionality has been universal, immediately connecting someone to an emergency dispatcher. That dispatcher was then responsible for sending the police, fire department, or EMS to your location based on the nature of your emergency. Simple, right? Well, a lot has changed since 1968. Land lines, which automatically have home addresses linked to them, are slowly disappearing. Everything is mobile, and locating an incoming 9-1-1 call is becoming increasingly more difficult. According to the FCC, 70% of incoming 9-1-1 calls are from mobile phones and 100% of those calls don’t provide an exact location.

Providing additional information in a Smart911 Safety Profile gives 9-1-1 call takers and first respondents what they need to help you quickly and efficiently. This is especially true if an individual is deaf, hard-of-hearing, or speech-impaired. If a 9-1-1 call is placed, the 9-1-1 call taker will be immediately alerted to their condition when their Safety Profile is displayed, so that they understand there is a person in need calling and it is not a dropped or open-air call.

At a time when seconds count,  the ability to provide 9-1-1 with information about your family, household, medical conditions, pets and even vehicles could impact response. This information could be the difference between life and death. Sign up and create your Safety Profile at today.

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